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Thank you for shopping at our $0.99 store. We value your satisfaction and are committed to providing the best possible service.
Please read our Returns & Refunds Policy carefully before making a purchase.
**1. Return Eligibility**
Due to the nature of our low-cost pricing model, returns are only accepted under the following conditions:
- The item is damaged or defective upon arrival.
- You received the wrong item.
To be eligible for a return:
- The item must be unused and in the same condition as received.
- The return request must be made within 7 days of delivery.
- Original packaging and proof of purchase must be included.
**2. Non-Returnable Items**
We do not accept returns on the following items:
- Items purchased as part of a clearance or final sale.
- Items that have been used or altered.
- Items returned without prior approval.
**3. Return Process**
To initiate a return, please follow these steps:
1. Contact our customer support team at [service@hijunmi.com] with your order number and a description of the issue.
2. Include photographic evidence of the damaged or incorrect item.
3. If approved, we will provide return instructions, including the return address.
Please do not return any items without contacting us first, as we cannot guarantee processing without a return authorization.
**4. Refunds**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 3–7 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.
**5. Late or Missing Refunds**
If you haven’t received a refund yet:
- Double-check your bank or credit card account.
- Contact your financial institution—it may take time before your refund is officially posted.
- If you’ve done all of this and still have not received your refund, please contact us at [service@hijunmi.com].
**6. Exchanges**
We do not offer direct exchanges due to the pricing model. If you received a defective item, please request a refund or reorder the correct item after your refund is processed.
**7. Shipping Costs**
Shipping costs are non-refundable. If you receive a refund, the cost of original shipping (if any) will be deducted from your refund. Customers are responsible for return shipping unless the return is due to our error.
**8. Changes to This Policy**
We reserve the right to modify this Returns & Refunds Policy at any time, so please review it frequently. Changes will take effect immediately upon posting on our website.
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